隐私声明

Data Protection Policy


This Data Protection Policy applies to all personal data collected by China Merchants Bank Co.,Ltd (Singapore Branch) its related entities, affiliates and subsidiaries (individually and collectively, "CMBSG") under Clause 1 below.

For the purpose of this Policy, “we”, “our” and "us" shall refer to CMBSG.

Personal data is defined under the Personal Data Protection Act (“PDPA”) as data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access. It may include the individuals' name, address, identification number, telephone number, financial records, credit card information, photographs and video images, etc.

1. We may collect personal data from you:
1.1. When you register for or use any services owned and/or operated by us;
1.2. When you take part in any survey or promotion conducted by us and/or our business partners; and
1.3. When you enquire on services owned and/or operated by us, or hosted by us on behalf of our business partners.

We will collect your personal data in accordance with the PDPA. In general, before we collect any personal data from you, we will notify you of the purposes for which your personal data may be collected, used and/or disclosed, as well as obtain your consent for the collection, use and/or disclosure of your personal data for the intended purposes.

2. Collection use and disclosure of personal data

Personal data which we collect from you may be used and disclosed by us to our affiliates and business partners (who may be based outside Singapore) for the following purposes:

2.1. to respond to your requests and queries, and understand your financial needs;
2.2. to provide goods and services to you;
2.3. to facilitate and/or process your transactions with us;
2.4. to verify and process your personal particulars and payments;
2.5. to facilitate processing, dealing with, administering, managing and/or maintaining your relationship with us;
2.6. to carry out your instructions;
2.7. to communicate with you;
2.8. to enforce contractual and legal rights and obligations;
2.9. to update and enhance the Bank's records;
2.10. to conduct (or assist other financial institutions to conduct) credit checks or review credit worthiness;
2.11. for marketing research, user profile and statistical analysis;
2.12. to send you information, promotions, updates, and marketing or advertising materials in relation to our goods and services;
2.13. complying with law, crime/fraud prevention, the requests of law enforcement and regulatory officials, debt collection purposes or orders of court;
2.14. for any other purposes for which we have obtained your consent, including during the registration process under our KnowYourCustomer ("KYC") Terms and Conditions; and
2.15. to conduct customer due diligence and personal identification in accordance with laws, regulations and policies including our internal policies.

3. Transfer of Personal Data

In order to conduct our business operations more smoothly, we may also be disclosing the personal data you have provided to us to our third-party service providers, agents and/or our affiliates or related corporations, which may be sited outside of Singapore, for one or more of the above-stated purposes. This is because such third-party service providers, agents and/or affiliates or related corporations would be processing your personal data on our behalf for one or more of the above-stated purposes.

4. Withdrawal of Consent

You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control anytime by submitting your request to the contact details listed below:

(a) Singapore telephone number: +65 6786 7888.
(b) E-mail:
cmbsgcomp@cmbchina.com
(Attention to the Data Protection Officer / Head of Compliance)
(c) Office address: 1 Raffles Place #32-61, One Raffles Place Tower 2 Singapore 048616
(Attention to the Data Protection Officer / Head of Compliance)

We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will thereafter refrain from collecting, using and/or disclosing your personal data in the manner stated in your request.

Please note that by withdrawing your consent for the collection, use and/or disclosure of your personal data by us, our ability to provide services to you may be affected, and we may become unable to provide part or all of our services to you depending on the extent of your withdrawal.

5. Access and Correction

You may request for access to or correction of your personal data currently in our possession at any time by submitting your request through the following methods.

(a) Singapore telephone number: +65 6786 7888.
(b) E-mail:
cmbsgcomp@cmbchina.com
(Attention to the Data Protection Officer / Head of Compliance)
(c) Office address: 1 Raffles Place #32-61, One Raffles Place Tower 2 Singapore 048616
(Attention to the Data Protection Officer / Head of Compliance)

CMBSG will have to verify your identity first before providing you with access to the personal data or correcting such personal data. We may charge you a reasonable fee for processing your request for access.

6. Complaints

If you have any complaint or grievance regarding how we are handling your personal data or about how we are complying with the PDPA, we welcome you to contact us with your complaint or grievance.

Please contact us through one of the following methods with your complaint or grievance:

(a) Singapore telephone number: +65 6786 7888.
(b) E-mail:
cmbsgcomp@cmbchina.com
(Attention to the Data Protection Officer / Head of Compliance)
(c) Office address: 1 Raffles Place #32-61, One Raffles Place Tower 2 Singapore 048616
(Attention to the Data Protection Officer / Head of Compliance)

Where it is an email or a letter through which you are submitting a complaint, your indication at the subject header that it is a PDPA complaint would assist us in attending to your complaint speedily by passing it on to the relevant staff in CMBSG to handle. For example, you could insert the subject header as “PDPA Complaint”.

We will certainly strive to deal with any complaint or grievance that you may have speedily and fairly.

7. Amendments and Update

We reserve the right to amend prevailing Data Protection Policy at any time and will place any such amendments on this Web Site. This Data Protection Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party.


November 2019



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